Tuesday, January 10, 2012
Times are changing, and guest expectations are too. Graylyn’s mission in this ever-changing market is to meet the needs, and wishes, of our guests. That is why a main focus of the Mews renovation was to make sure that the new design exceeded the expectations of today’s industry standards and the meetings we host. When Graylyn first opened as a conference center in 1984 the primary use of our guestrooms was to accommodate conference attendees. Forty-five, smaller European-style rooms at the Mews met the standards of meeting planners and guests. During this time it was believed that due to the small amount of time a meeting attendee would actually spend in their guestroom, comfort really shouldn’t be considered and luxury certainly was not needed. We have since learned that “sleep comfort zones” have become an expectation of most travelers. According to Dr. Robert Oexman, Director, Sleep to Live Institute “The sleep zone is highly individualistic and includes everything from a favorite stuffed bunny to thread count and an open window. Some people prefer satin sheets while others select flannel or cotton. What everyone is actually looking for is a sheet/bed-feel that reminds them of home.”
This research was studied by the designers and executive staff and drove many decisions. Including the decision to decrease the guestroom count from 45 to 35 making room for oversized guestrooms and 6 expansive suites It is impressive to see the changes as they have occurred…walls have come down, windows added, and doors removed. New mattresses, luxurious linens, and more natural light will be incorporated to give our guests that feeling of home. We didn’t want to just create more space, but we wanted to create an environment that was unique, comfortable and welcoming, an experience our guests would remember long after their departure.